Have a Question? Take a sec to scan our Frequently asked questions. Maybe your answer is here? No? Ask us a question below.
I have a youtube channel/blog/FB page am making a movie,etc Can I have free stuff? Will you "sponsor" me? We do not solicit reviews in exchange for free stuff. We do not "sponsor" people or offer free merchandise for any purpose at this time.
Do you have a Store? No. We are 100% Online. We no longer have a print catalog
I saw a charge was on my online banking when I placed my order. Now it's gone. Why? What you are seeing is an authorization. When you place an order, an authorization is made verifying that you have the available credit to make the purchase. But this is not a charge! We do not actually charge your card until we ship your order. Sometimes an authorization shows on your statement as "pending" or "unsettled activity". There is no problem with your order. We are processing it as fast as we can and you will be notified when your order ships to you.
How do I make a Return? Returns are Easy! We offer 7 Day Easy Returns. No RMA needed. Find Easy return instructions under your account.
Do you Do Wholesale? We do not.
Are your shoes leather? Is your makeup cruelty free? Our Footwear is leather free. Our Makeup is cruelty free.
I placed an order and the payment still says pending at Paypal. Why? We believe in only taking your money when we ship your order! Status will be pending til we ship.
My order was canceled. When will I get my refund? We do not believe in taking your money til we ship. Any authorization holds will be canceled for canceled orders.
Can you mark my foreign parcel as a gift so I don't have to pay duty on it? Sorry, no.
Where are my shoes! They're on my invoice but not in the box! shoes ship from a separate warehouse. They will arrive in a separate shipment
How do you ship? USPS. Footwear ships UPS or FedEx
Do you ship to PO Boxes? Yes we do!
Where do you ship from? We ship from Massachusetts. Footwear will ship from the CA warehouse. Most steel boned corsets will ship from the TX warehouse.
Where's My Stuff?
I saw something i liked but it's sold out in my size. When will you be getting more? Please inquire below and we'll check for you! Be sure to Include your size.
Do you do custom Clothing? Can you alter the clothing you sell? We do not. Consult your local dry cleaner. They often do alterations or will know a local source who does.
Are You looking for Models? Not at this time.
Still Have a Question? submit a Help ticket. We'll get back to you as soon as we can (Please note our regular Business hours are Mon-Fri. Weekend inquiries may take a day or two for us to respond- thanx!
****Asking if you can get something by a certain date? Please include the name, size and color of the item(s), your location andwhat your event date is. This will help us provide you the most accurate and up to date info. Thanks!****