A List of questions and answers nobody reads.
I saw a charge was on my online banking when I placed my order. Now it's gone. Why?
What you are seeing is an authorization. When you place an order, an authorization is made verifying that you have the available credit to make the purchase. But this is not a charge! We do not actually charge your card until we ship your order. Sometimes an authorization shows on your statement as "pending" or "unsettled activity". There is no problem with your order. We are processing it as fast as we can and you will be notified when your order ships to you.
How do I make a Return?
Returns are Easy! We offer 30 Day Easy Returns No RMA needed.
Do you have a Store? Catalog?
No. We are 100% Online.
Are you Hiring? Looking for Models- giving stuff to influencers etc
We are not hiring. And we do not take part in "influencer" culture. We do not provide free items in exchange for nice words. Any nice words about us on the internet are 100% genuine and 100% unsolicited. It's how we've always done business.
You charged me twice!
What you are seeing is an authorization, which is later converted to a charge when we ship your order. It is not two charges. It is the same transaction. One verifies and holds the funds, the other takes those held funds as a charge.
Do you ship to....
We ship to the U.S and Canada. We cannot ship footwear to Canada. :(
It says my order was declined but you charged me!
Our system verifies the billing addresses of orders for everyone's security, and will decline orders if the billing address or the 3 digit CVC code is wrong. What you are seeing was the initial authorization. It will drop off in several hours per your bank's policy. PLEASE double check your billing info and CVC before resubmitting an order.
Do you Do Wholesale?
We do not.
I placed an order and the payment still says pending at Paypal, Amazon Pay, etc. Why?
We believe in only taking your money when we ship your order! Status will be pending til we ship. (if you use afterpay, the payment is processed immediately according to afterpay's payment schedule)
Can I Cancel my order?
Cancellation Requests must be made within 24 hours
Where are you based? What currency are your prices in?
We are in the U.S in the lovely and cold state of Massachusetts. Our prices are U.S dollars. All our merchandise ships from the USA. We are NOT a Chinese dropshipper!
How do you ship? Do you ship to PO Boxes?
We ship via UPS and USPS . Footwear ships UPS or USPS. And Yes! We DO ship to po boxes!
I saw something i liked but it's sold out in my size. When will you be getting more?
Please inquire below and we'll check for you! Be sure to Include your size and we'll check into it!
Do you do custom Clothing? Can you alter the clothing you sell?
We do not. Consult your local dry cleaner. They often do either alterations or will know a local source who does.
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