Hey! That's a lot of questions! No worries. There's a lot of answers, too!
My USPS Package is late. Is it lost? While most USPS packages continue to be delivered in a timely fashion, certain packages are taking longer than usual. USPS does not consider a package "lost", and we cannot file a claim, until 30 days after shipment. Please give your package 30 days before contacting us. Despite the delays we have actually had very few, if any, actual "lost" shipments.
I saw a charge was on my online banking when I placed my order. Now it's gone. Why?
What you are seeing is an authorization. When you place an order, an authorization is made verifying that you have the available credit to make the purchase. But this is not a charge! We do not actually charge your card until we ship your order. Sometimes an authorization shows on your statement as "pending" or "unsettled activity". There is no problem with your order. We are processing it as fast as we can and you will be notified when your order ships to you.
My shoes aren't in my package.
No worries! shoes and boots ship separately from the other items in your order via UPS. Log into your account. The tracking # for your footwear will be under your orders.
How do I make a Return?
Returns are Easy! We offer 30 Day Easy Returns No RMA needed.
Do you have a Store? Catalog?
No. We are 100% Online.
Are you Hiring? Looking for Models- giving stuff to influencers etc
We are not hiring. And we do not take part in "influencer" culture. We do not provide free items in exchange for nice words. Any nice words about us on the internet are 100% genuine and 100% unsolicited. It's how we've always done business.
You charged me twice!
What you are seeing is an authorization, which is later converted to a charge when we ship your order. It is not two charges. It is the same transaction. One verifies and holds the funds, the other takes those held funds as a charge.
Do you ship to....
Probably! We ship to U.S, U.S territories, APO's, Canada, Australia, Western Europe, Ireland, Scandinavia, New Zealand and Japan. WE CAN NOT SHIP FOOTWEAR OR PERFUMES OUTSIDE THE U.S.A. We are currently NOT shipping to Great Britain due to Brexit VAT changes.
It says my order was declined but you charged me!
Our system verifies the billing addresses of orders for everyone's security, and will decline orders if the billing address or the 3 digit CVC code is wrong. What you are seeing was the initial authorization. It will drop off in several hours per your bank's policy. PLEASE double check your billing info and CVC before resubmitting an order.
Do you Do Wholesale?
We do not.
I placed an order and the payment still says pending at Paypal, Amazon Pay, etc. Why?
We believe in only taking your money when we ship your order! Status will be pending til we ship. (if you use afterpay, the payment is processed immediately according to afterpay's payment schedule)
My order was canceled. When will I get my refund?
We do not believe in taking your money til we ship. Exception-Afterpay, because that's how they roll. Any authorization holds will be canceled for canceled orders. Afterpay cancellations are done when your order is canceled.
Can you mark my foreign parcel as a gift so I don't have to pay duty on it?
Where are you based? What currency are your prices in?
We are in the U.S in the lovely and cold state of Massachusetts. Our prices are U.S dollars. All our merchandise ships from the USA. We are NOT a Chinese dropshipper!
How do you ship? Do you ship to PO Boxes?
We ship via UPS, USPS and FedEx. Footwear ships UPS or FedEx. And Yes! We DO ship to po boxes!
I saw something i liked but it's sold out in my size. When will you be getting more?
Please inquire below and we'll check for you! Be sure to Include your size and we'll check into it!
Do you do custom Clothing? Can you alter the clothing you sell?
We do not. Consult your local dry cleaner. They often do either alterations or will know a local source who does.
I had store credit from a few years ago and it won't accept my code!
We changed platforms in April of 2017. All store credits were magically transferred to your account and will appear when you check out! No more codes needed! (if you haven't visited since 2017, you will need to reset your password)
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